Privacy Policy
Last updated: [DATE]
This Privacy Policy explains how MAM Voyage ("we", "us") collects and uses your personal data when you use our website and enquiry forms. We are committed to protecting your privacy and handling your data in line with the EU General Data Protection Regulation (GDPR).
Who we are
MAM Voyage is a travel company based in [COMPANY DETAIL — to be filled by MAM Voyage], Egypt. For any privacy question, contact us at [COMPANY DETAIL — to be filled by MAM Voyage] (email) or via WhatsApp at +20 122 287 5135.
What data we collect
When you submit an enquiry or quote request, we collect the information you provide, which may include:
- Your name
- Your country or nationality
- Your email address (if provided)
- Your intended travel dates and number of travellers
- The tour you are interested in and any additional requests
- Technical data such as your IP address, browser type and referring page (via analytics)
How we use your data
We use your data to respond to your enquiry and prepare a tailored itinerary and quote, to communicate with you about your trip (including via WhatsApp and email), and to improve our website. Our legal basis is your consent and our legitimate interest in responding to your enquiry.
Our forms and buttons may open WhatsApp to continue your enquiry. When you message us on WhatsApp, your communication is also subject to WhatsApp's own Privacy Policy.
Sharing your data
We do not sell your data. We may share it with trusted service providers who help us operate (booking partners, guides, hotels) only as needed to arrange your trip, and with analytics providers such as Google.
Cookies and analytics
We use cookies and tools such as Google Analytics and Google Tag Manager to understand site usage. You can control cookies through your browser settings. A cookie-consent tool will be configured before launch.
Your rights under GDPR
If you are in the EU/EEA, you have the right to access, correct, delete or restrict the use of your personal data, and to object to processing or request portability. To exercise any of these, contact us at [COMPANY DETAIL — to be filled by MAM Voyage] (email). You also have the right to lodge a complaint with your local data protection authority.
Data retention
We keep enquiry data only as long as needed to respond to and service your request, and as required by law.
Changes to this policy
We may update this policy from time to time. The latest version will always be posted on this page.